FAQ
Q. Do I need to create an account?
You can place an order without creating an account.
Q. Can I change my order details?
A. If you wish to change your order details or payment method, you will need to cancel your order and then place it again.
Q. Can I cancel my order?
A. Cancellation is possible before shipping is completed.
Q. What Payment Methods are available?
A. You can choose from credit card (VISA, MASTER, JCB, AMEX), Apple Pay, Google Pay, Shop Pay, PayPay, d payment, au PAY, Cash on Delivery, and Bank Transfer.
You will be responsible for COD fees and bank transfer fees.
*COD and Bank Transfer are only available within Japan
Q. When will it be shipped?
A. Orders typically ship within 1 to 3 business days, excluding weekends and Japanese holidays.
Q. How much does shipping cost within Japan?
A. The shipping fee is 440 yen nationwide.
*For purchases of 5,000 yen or more (tax included), we will cover the shipping fee.
Q. Who is the shipping carrier within Japan?
A. The shipping carrier is Yamato Transport.
Q. Is International Shipping possible?
A. Shipping is currently available within Japan only.
Q. Can I return or exchange an item?
A. Customer-initiated returns are limited to new, unopened items.
If you wish to return an item, please contact us by email within 7 days of receiving the item.
In Case of Defects or Incorrect Items, please contact us by email within 7 days of receiving the item.
Please check Returns and Exchanges for more details.