FAQ

Q. Need to Register an account ?
A. You can place an order without creating an account.

Q. Would you like to change order details ?
A. If you wish to change your order details or payment method, you will need to cancel your order and then place it again.

Q. Would you like to cancel order ?
A. Cancellation is possible before shipping is completed.

Q. What Payment methods are available ?
A. You can choose from Credit card (VISA, MASTER, JCB, AMEX), Apple Pay, Google Pay, Shop Pay, Cash on Delivery, and Bank Dopsit.
Cash on Delivery fees and Bank Deposit fees will be borne by the customer.
*Cash on Delivery and Bank Deposit are only available within Japan

Q. When will it be shipped ?
A. Shipping is only available on weekdays, excluding weekends and holidays
Usually ships within 1-3 business days

Q. How much does shipping cost within Japan ?
A. Shipping costs are 440 yen nationwide
*For purchases of 5,000 yen or more (tax included) , shipping costs will be borne by us.

Q. Who is the shipping company within Japan ?
A. Shipped by Yamato Transport

Q. Is International Shipping possible ?
A. Shipping is only available within Japan

Q. Returns and Exchanges
A. Returns due to customer convenience are limited to new, unopened items.
If you wish to return an item, please contact us by email within 7 days of receiving the item.

In case of initial failure or incorrect contents,Please contact us by email within 7 days of receiving the product.

Please check here for more details.