Refund policy

Returns and Exchanges

For Orders within Japan

• Customer-initiated returns are limited to new, unopened items.
• If you wish to return an item, please contact us by email within 7 days of receiving the item.
• For customer-initiated returns, please ship the item back at your own expense (prepaid shipping).

If we receive a return for any of the following reasons, we will return the item to you with shipping fee paid by the recipient.

• Dirty, damaged, or opened items
• Items that have been delivered more than 7 days ago

For Build-to-order items, we cannot accept cancellations or returns after your order has been confirmed.

As a general rule, outlet items cannot be returned or exchanged.

In Case of Defects or Incorrect Items

• Please contact us by email within 7 days of receiving the item.
• Return shipping fee will be covered by us.
• Once we receive the item, we will ship the replacement item.
• Depending on stock availability, it may take some time.

Refunds

• If you paid by credit card, we will cancel the payment.
• We will cancel the payment after the returned item arrives.
• Depending on your card's billing closing date, the charge may still appear on your statement. If this is the case, please contact your card company to be sure.

• In the case of Cash on Delivery or Bank Transfer, the amount will be transferred to your designated financial institution account.
• The bank account for the transfer must be in the name of the person placing the order.
• You will be responsible for the bank transfer fee.
• We will transfer the money within 5 business days after receiving the returned item.