Shopping Guide

How to Order

  1. Select the item and click "Add to Cart".
  2. Press the "Proceed to Checkout" button.
  3. Please enter the necessary information such as your name, address, and phone number.
  4. Select your payment method.
  5. Confirm your order details and press the "Place Order" button.

You can place an order without creating an account.

About Build-to-order

  • We will confirm the delivery date and contact you by email.
  • The order will be arranged after the order is confirmed.
  • Payment can only be made by Bank Transfer.
  • The order will be confirmed once payment is received.
  • Cancellations after the order is confirmed cannot be accepted.
  • Please transfer within 7 days after placing the order.
  • If we are unable to confirm your payment, we will cancel your order.
  • You will be responsible for the bank transfer fee.
  • The item will be shipped after it arrives.

Payment Methods

  • Credit card ( VISA / MASTER / JCB / AMEX )
  • Apple Pay / Google Pay / Shop Pay / PayPay / d payment / au PAY
  • Cash on Delivery via Yamato Transport *The maximum COD amount is 300,000 yen.
  • Bank Transfer

*COD and Bank Transfer are only available within Japan

Shipping and Fees

Orders typically ship within 1 to 3 business days, excluding weekends and Japanese holidays.

  • Shipping Carrier within Japan
  • Shipped via Yamato Transport

Standard shipping: 440 yen nationwide

  • *For purchases of 5,000 yen or more (tax included), we will cover the shipping fee.

COD fee: 330 yen

  • If you choose Cash on Delivery, we will charge you a COD fee of 330 yen in addition to the total amount shown on the screen.
  • Please pay the "total amount" and "COD fee" when you receive the item.
  • Please note that the "COD fee" is also not shown in the order confirmation email.
  • *The maximum COD amount is 300,000 yen.

Returns and Exchanges

  • Customer-initiated returns are limited to new, unopened items.
  • If you wish to return an item, please contact us by email within 7 days of receiving the item.
  • For customer-initiated returns, please ship the item back at your own expense (prepaid shipping).

If we receive a return for any of the following reasons, we will return the item to you with shipping fee paid by the recipient.

  • Dirty, damaged, or opened items
  • Items that have been delivered more than 7 days ago

For Build-to-order items, we cannot accept cancellations or returns after your order has been confirmed.

As a general rule, outlet items cannot be returned or exchanged.

In Case of Defects or Incorrect Items

  • Please contact us by email within 7 days of receiving the item.
  • Return shipping fee will be covered by us.
  • Once we receive the item, we will ship the replacement item.
  • Depending on stock availability, it may take some time.

Refunds

  • If you paid by credit card, we will cancel the payment.
  • We will cancel the payment after the returned item arrives.
  • Depending on your card's billing closing date, the charge may still appear on your statement. If this is the case, please contact your card company to be sure.
  • In the case of Cash on Delivery or Bank Transfer, the amount will be transferred to your designated financial institution account.
  • The bank account for the transfer must be in the name of the person placing the order.
  • You will be responsible for the bank transfer fee.
  • We will transfer the money within 5 business days after receiving the returned item.

Inquiries

  • Please contact us by email.
  • Inquiries are only handled on business days, excluding weekends and Japanese holidays.